With security alerts at a normal level, and no solid security protocol in place, Tuohey gave them their tickets, but, going with his gut instinct, he refused to give the men boarding passes for their connecting flight, forcing the pair to go through another security check-point in Boston.
"I just had the feeling I was looking into the face of evil. They were the deadest eyes I've ever seen. I mean, it was just an unmistakable face. Cold," says Tuohey.
When Tuohey first heard about a plane hitting the World Trade Center, he thought it was just an accident. When the second plane hit, he knew his instincts had been correct. "My first reaction was, 'I was right. This guy was a terrorist.'"