Support
System Requirements
PC
Mac
Installing Move Media Player
Why do I need to install the Move media player?
Is this safe to install on my computer?
Installation instructions
Known issues
How to uninstall the player
Installation Troubleshooting
Nothing happens when I click the "Begin Install" button.
How do I know if I've successfully installed the player?
I am not able to install the player.
Problems Seeing the Entire Player
(Screen Resolution)
I can't see the whole video-it looks like my screen gets cut off.
Media Player Troubleshooting
Experiencing problems during play back?
General Questions and Audio/Video Troubleshooting
Why does the audio or video playback stop or stalls?
Why doesn't the audio or video play?
What can I do if the video playback stops or plays slowly?
How do I download a file to my computer from the site?
System Requirements
PC (Windows) System Requirements
Dial-up connections are not supported.
Mac System Requirements
Dial-up connections are not supported.
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Installing Move Media Player
Why do I need to install the Move media player?
The Move media player provides a rich and continuous viewing experience unmatched by other streaming video players. It offers enhanced audio and video quality, eliminates the pausing and buffering that is common in other players and also enables powerful features like time-shifting and video sharing. The player automatically adjusts the quality of the video stream based upon available bandwidth, and is therefore capable of compensating for Internet traffic, changes in the viewer's Internet connectivity and system load.
Is this safe to install on my computer?
We respect your privacy. The Move media player does not install any form of spyware, adware, malware, etc. on your computer. You can uninstall the player at any time.
PC (Windows) Installation Instructions
You should be prompted to download and install the Move media player if you do not currently have it installed. Installation instructions are provided during the install process, but for your convenience, we have listed them below.
XP and Vista - Internet Explorer
XP and Vista - Mozilla Firefox
The video should begin playing momentarily after the install process completes. If the video does not begin playing, please restart your browser and return to the website.
Mac OS Installation Instructions
You should be prompted to download and install the Move media player if you do not currently have it installed. Installation instructions are provided during the install process, but for your convenience, we have listed them below.
Safari and Mozilla Firefox
The video should begin playing momentarily after the install process completes. If the video does not begin playing, please restart your browser and return to the website.
Known issues with the Move media player
How do I uninstall Move media player?
The procedure for uninstalling Move media player varies based on which operating system and web browser you are using. Please choose the set of instructions below appropriate for your system.
Windows XP - Internet Explorer
Windows Vista - Internet Explorer
Windows XP and Windows Vista - Mozilla Firefox
Mac OS X
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Installation Troubleshooting
Nothing happens when I click on the "Begin Install" button from the landing page.
The on-demand video and installation is displayed in its own pop-up window. Your computer's pop-up blocker may be preventing the window from launching. Hold down the control button when clicking on the "Launch" button. That may allow a pop-up to be launched. If that doesn't work, please consult the instructions for the pop-up blocker you have installed.
How do I know if I've successfully installed the player?
To confirm that you've installed the Move media player correctly click on the "Begin Install" link. If your player installed successfully, you will see a confirmation screen. If not, you will be prompted to install again.
I am not able to install the Move media player.
If you are unable to install the Move Media Player please note that we will be offering alternative options for viewing the on-demand video. If you are having issues with installing the Move media player, please try the following:
Internet Explorer for Windows:
Right click on the following link, save to your desktop, and double click on the exe file to install the player:
https://mvnet.xlontech.net/qm/move/stable/MoveMediaPlayer_07076007.exe
Firefox for Windows:
Right click the following link, save to your desktop and drag and drop xpi file into Firefox browser to install the player:
https://mvnet.xlontech.net/qm/move/stable/MoveMediaPlayer_win_mozilla_07076007.exe
Safari and Firefox for the Mac OS:
Click on the following link and save the dmg file to your desktop. The Mac dmg file will open an installer application and walk you through the install process:
https://mvnet.xlontech.net/qm/move/stable/qmpsetup_mac_mozilla_07074032.dmg
If you are still unable to install the Move media player please note that we will be offering alternative options for viewing the on-demand video.
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Problems Seeing the Entire Player (Screen Resolution)
I can't see the whole video-it looks like my screen gets cut off.: The player is designed to be viewed on a screen resolution no less than 1024 x 768. If your computer is set to a lower display you can still view on-demand video but will have limited functionality. To change your screen resolution, follow the instructions below.
Windows XP:
Windows Vista:
Mac OS X
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Media Player Troubleshooting
Experiencing problems during play back? If you do experience trouble watching the on-demand video stream, please try the following trouble shooting steps.
If you are unable to achieve the minimum amount of bandwidth, we recommend contacting your Internet Service Provider (ISP).
The Move media player popped, but all I see is the loading message.
First, you'll want to make sure you have the Flash 9 plug-in installed in your browser. Click here to check . We also recommend closing down and re-launching the player.
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General Questions and Audio/Video Troubleshooting
Why does the audio or video playback stop or stalls?
The on-demand video should not stop or stall under normal circumstances, however due to heavy Internet congestion your Internet connection may not be consistent or fast enough to handle the video stream.
https://www.speedtest.net
Why doesn't the audio or video play?
You may be running content filters, antivirus applications or have your proxy settings set where they prevent the streaming of the video content. Turn these applications off and try refreshing the video player.
Also, check that your speakers are turned on and not muted. If you are wearing a headset, make sure it is plugged in correctly.
What can I do if the video playback stops or plays slowly?
If playback stalls, you can usually begin again by refreshing your browser or closing your browser and opening it again.
How do I download a video or audio file to my computer from the site?
If you want to download a video or audio file from the site, the process will be different in Internet Explorer vs. Firefox.
Using Internet Explorer right mouse click on the file and select "Save Target As...", this will pop open the Save File window, from there you can select where you want to save the file.
Using Firefox just click the file to get the Save File window.
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PC
Mac
Installing Move Media Player
Why do I need to install the Move media player?
Is this safe to install on my computer?
Installation instructions
Known issues
How to uninstall the player
Installation Troubleshooting
Nothing happens when I click the "Begin Install" button.
How do I know if I've successfully installed the player?
I am not able to install the player.
Problems Seeing the Entire Player
(Screen Resolution)
I can't see the whole video-it looks like my screen gets cut off.
Media Player Troubleshooting
Experiencing problems during play back?
General Questions and Audio/Video Troubleshooting
Why does the audio or video playback stop or stalls?
Why doesn't the audio or video play?
What can I do if the video playback stops or plays slowly?
How do I download a file to my computer from the site?
System Requirements
PC (Windows) System Requirements
- Processor: Intel Pentium 4 or greater
- Operating System: Windows 2000, Windows XP (Home, Media Center and Professional with Service Packs and all Microsoft Updates), Windows Vista (Home Basic, Home Premium, Business, Ultimate or Enterprise editions)
- RAM: 256 MB minimum (512 MB recommended)
- Video Card: 32 MB minimum (128 MB recommended)
- Browser: Internet Explorer (version 6 and 7) or Mozilla Firefox (version 2.0).
- Screen Resolution: 1024 x 768 minimum (1280 x 1024 recommended)
- Internet Connection: Broadband/High Speed (DSL, Cable, T1, etc.).
Dial-up connections are not supported.
Mac System Requirements
- Operating System: Mac OS X 10.3 "Panther" or greater
- RAM: 128 MB minimum (512 MB recommended)
- Video Card: 32 MB minimum (128 MB recommended)
- Browser: Safari (version 1.3.2, 2.0, 3.0)or Mozilla Firefox (version 1.5 and 2.0 ).
- Screen Resolution: 1024 x 768 (1280 x 1024 recommended)
- Internet Connection: Broadband/High Speed (DSL, Cable, T1, etc.).
Dial-up connections are not supported.
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Installing Move Media Player
Why do I need to install the Move media player?
The Move media player provides a rich and continuous viewing experience unmatched by other streaming video players. It offers enhanced audio and video quality, eliminates the pausing and buffering that is common in other players and also enables powerful features like time-shifting and video sharing. The player automatically adjusts the quality of the video stream based upon available bandwidth, and is therefore capable of compensating for Internet traffic, changes in the viewer's Internet connectivity and system load.
Is this safe to install on my computer?
We respect your privacy. The Move media player does not install any form of spyware, adware, malware, etc. on your computer. You can uninstall the player at any time.
PC (Windows) Installation Instructions
You should be prompted to download and install the Move media player if you do not currently have it installed. Installation instructions are provided during the install process, but for your convenience, we have listed them below.
XP and Vista - Internet Explorer
- After the page has loaded, you should see the "Install Now" button in the center of the video window; click this button to begin the install process.
- A security warning will appear asking whether you want to Run, Save or cancel. Choose Run to run the program after downloading it to a temporary folder, or select Save to save the .exe file to a location on your computer.
- If you chose Run, security warning window will appear immediately after the download has completed. Choose Run to finish the installation.
- An "Installing..." progress bar will appear in the center of the screen. After the progress bar reaches the end, that window will close.
XP and Vista - Mozilla Firefox
- After the page has loaded, you should see the "Install Now" button in the center of the installation page. Click this button to begin the install process.
- If this is your first time installing the software, a yellow bar will appear at the top of your browser window informing you that Firefox has prevented the site from asking you to install software on your computer. When this occurs, click the "Edit Options" button.
- An "Allowed Sites" dialog box will open.
- Click the "Allow" button to add the website to the allowed list
- Click the "Close" button.
- Click on the "Install Now" button again.
- A "Software Installation" dialog will open, showing that you have asked to install the Move media player (signed by Move Networks, Inc.)
- Click "Install Now"
- The plug-in will download, and you will be prompted to restart Firefox. Click the "Restart Firefox" button in the lower-right.
The video should begin playing momentarily after the install process completes. If the video does not begin playing, please restart your browser and return to the website.
Mac OS Installation Instructions
You should be prompted to download and install the Move media player if you do not currently have it installed. Installation instructions are provided during the install process, but for your convenience, we have listed them below.
Safari and Mozilla Firefox
- After the installation window has loaded, you should see the "Install" button in the center of the window; click this button to begin the install process.
- Click "Trust" in the dialog box that appears to run the Java applet.
The video should begin playing momentarily after the install process completes. If the video does not begin playing, please restart your browser and return to the website.
Known issues with the Move media player
- Firebug (Firefox Extension) on Windows: If you are a Windows user running the popular Firebug extension for Firefox it can cause the Move player to not playback video or your browser to hang. Disabling this extension will allow you to view the playback of video.
- Windows Vista with Aero: If you are running Windows Vista with Aero turned on (default) and you scroll the browser it may cause the video to play outside the player window. This problem should be fixed by turning off Aero.
- If you are trying to install the Move media player at work or are using a company-issued computer you may experience problems because of corporate firewall security settings.
How do I uninstall Move media player?
The procedure for uninstalling Move media player varies based on which operating system and web browser you are using. Please choose the set of instructions below appropriate for your system.
Windows XP - Internet Explorer
- Open the Start menu
- Select "Control Panel"
- Double-click "Add or Remove Programs"
- Find the "Move Networks Media Player for Internet Explorer" listing
- Click the "Change/Remove" button
- After the uninstall process has completed, click the "Close" button.
Windows Vista - Internet Explorer
- Open the Start menu
- Select "Control Panel"
- Under the "Programs" heading, click on "Uninstall a program"
- Find the "Move Networks Media Player for Internet Explorer" listing
- Click on "Uninstall/Change"
Windows XP and Windows Vista - Mozilla Firefox
- Open the Firefox browser
- Click on the "Tools" menu
- Select "Add-ons"
- Select the "Plug-ins" tab
- Click on the "Move Media Player" listing
- Click "Uninstall"
- When asked if you want to uninstall Move Media Player, click "Uninstall
- You will need to restart Firefox for the uninstall process to complete.
Mac OS X
- Open a Finder window.
- Click the Home icon (usually has your account name by it) in the Finder window.
- Click Library.
- Click Internet Plug-ins.
- Drag the Move Media Player plug-in to the trash.
- Click Library.
- Click Caches.
- Drag the "Move Networks" directory to the trash.
- Empty the trash.
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Installation Troubleshooting
Nothing happens when I click on the "Begin Install" button from the landing page.
The on-demand video and installation is displayed in its own pop-up window. Your computer's pop-up blocker may be preventing the window from launching. Hold down the control button when clicking on the "Launch" button. That may allow a pop-up to be launched. If that doesn't work, please consult the instructions for the pop-up blocker you have installed.
How do I know if I've successfully installed the player?
To confirm that you've installed the Move media player correctly click on the "Begin Install" link. If your player installed successfully, you will see a confirmation screen. If not, you will be prompted to install again.
I am not able to install the Move media player.
If you are unable to install the Move Media Player please note that we will be offering alternative options for viewing the on-demand video. If you are having issues with installing the Move media player, please try the following:
Internet Explorer for Windows:
Right click on the following link, save to your desktop, and double click on the exe file to install the player:
https://mvnet.xlontech.net/qm/move/stable/MoveMediaPlayer_07076007.exe
Firefox for Windows:
Right click the following link, save to your desktop and drag and drop xpi file into Firefox browser to install the player:
https://mvnet.xlontech.net/qm/move/stable/MoveMediaPlayer_win_mozilla_07076007.exe
Safari and Firefox for the Mac OS:
Click on the following link and save the dmg file to your desktop. The Mac dmg file will open an installer application and walk you through the install process:
https://mvnet.xlontech.net/qm/move/stable/qmpsetup_mac_mozilla_07074032.dmg
If you are still unable to install the Move media player please note that we will be offering alternative options for viewing the on-demand video.
Back to Top
Problems Seeing the Entire Player (Screen Resolution)
I can't see the whole video-it looks like my screen gets cut off.: The player is designed to be viewed on a screen resolution no less than 1024 x 768. If your computer is set to a lower display you can still view on-demand video but will have limited functionality. To change your screen resolution, follow the instructions below.
Windows XP:
- Go to your monitor's desktop. Using your mouse, right click on the desktop; you will see a menu pop up. Click on the "Properties" option.
- From the Display Properties popup, click on the "Settings" tab. If you have more than one monitor attached, make sure you click on 1 or 2 in the Display pull-down to set your preferred monitor; if you have only one monitor, you will see it represented and highlighted.
- Locate the Screen Resolution slider. If your monitor is set at 800 x 600 or lower, grab the slider with your mouse and move it to the right until the resolution settings are at least 1024 x 768 pixels.
- Once resolution size is changed, click the "Apply" button. Your screen will go completely blank. When it comes back, you may notice a popup message asking you to confirm the change; click "Yes". Now click the "Ok" button.
Windows Vista:
- Go to your monitor's desktop. Using your mouse, right click on the desktop; from the options listed select "Personalize".
- From the "Personalization" screen, select the "Display Settings" option.
- If you have more than one monitor attached, make sure you click on 1 or 2 in the Display pull-down to set your preferred monitor; if you have only one monitor, you will see it represented and highlighted.
- Locate the Screen Resolution slider. If your monitor is set at 800 x 600 or lower, grab the slider with your mouse and move it to the right until the resolution settings are at least 1024 x 768 pixels.
- Once resolution size is changed, click the "Apply" button. Your screen will go completely blank. When it comes back, you may notice a popup message asking you to confirm the change; click "Yes". Now click the "Ok" button.
Mac OS X
- Click on the Apple menu in the upper left corner. From the drop down select System Preferences.
- From the system preferences, click on the Display option. You will see all the resolution sizes available for your system. Select 1024 x 768 or larger.
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Media Player Troubleshooting
Experiencing problems during play back? If you do experience trouble watching the on-demand video stream, please try the following trouble shooting steps.
- Close the player window and re-launch the player.
- Close down any other applications or browser windows that may also be running on your computer.
- Ensure that your computer meets the minimum hardware and software requirements. Streaming video playback is extremely CPU (computer system) intensive. If your computer is running at or above about 75% you will likely encounter issues with sluggish or choppy playback. You can check your computer system usage by hitting Ctrl+Alt+Del and then selecting "Task Manager". CPU usage percentages are listed under the "Performance" tab. You can reduce your computer system usage by closing other programs and background services which you have running at the same time as your web browser.
- Your ability to watch the on-demand video is also largely determined by the speed and reliability of your Internet connection. Run a bandwidth check on your Internet connection. You will need to be able to download at a minimum of 250kbps (kilobytes per second) to view the content without problems. A few available sites for bandwidth testing are listed below. (Note: These sites are not provided by, monitored by or maintained by Oprah.com or Move Networks. We do not guarantee the accuracy or completeness of any information contained on these websites.)
- https://www.speedtest.net
If you are unable to achieve the minimum amount of bandwidth, we recommend contacting your Internet Service Provider (ISP).
- Some antivirus programs, Internet security applications and/or content filters may interfere with Move media player's ability to provide uninterrupted playback by preventing timely delivery of the video content. Temporarily disabling these types of programs while viewing the website content may afford you a more enjoyable playback experience. For information on how to disable a specific program, please contact the software vendor.
The Move media player popped, but all I see is the loading message.
First, you'll want to make sure you have the Flash 9 plug-in installed in your browser. Click here to check . We also recommend closing down and re-launching the player.
Back to Top
General Questions and Audio/Video Troubleshooting
Why does the audio or video playback stop or stalls?
The on-demand video should not stop or stall under normal circumstances, however due to heavy Internet congestion your Internet connection may not be consistent or fast enough to handle the video stream.
- Run a bandwidth check on your Internet connection. You will need to be able to download at a minimum of 250kbps (kilobytes per second) to view the content without problems. A few available sites for bandwidth testing are listed below. (Note: These sites are not provided by, monitored by or maintained by Oprah.com or Move Networks. We do not guarantee the accuracy or completeness of any information contained on these websites.)
https://www.speedtest.net
- You may also have multiple web browsers and/or applications open, such as e-mail or instant messaging programs; these can take up system resources and can reduce the quality of the video stream.
Why doesn't the audio or video play?
You may be running content filters, antivirus applications or have your proxy settings set where they prevent the streaming of the video content. Turn these applications off and try refreshing the video player.
Also, check that your speakers are turned on and not muted. If you are wearing a headset, make sure it is plugged in correctly.
What can I do if the video playback stops or plays slowly?
If playback stalls, you can usually begin again by refreshing your browser or closing your browser and opening it again.
How do I download a video or audio file to my computer from the site?
If you want to download a video or audio file from the site, the process will be different in Internet Explorer vs. Firefox.
Using Internet Explorer right mouse click on the file and select "Save Target As...", this will pop open the Save File window, from there you can select where you want to save the file.
Using Firefox just click the file to get the Save File window.
Back to Top
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