Before and After short highlighted hair

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Irene Palatucci, 57; real estate sales associate

Problem: "My hair does only one thing, and I've had this same style for years."

Pipino's solution: The length of Irene's hair suited her face well, but the shape of the cut, which she'd been doing herself, was square, and it limited the ways she could wear it. The layers were too short at the top and too long on the sides. So Pipino trimmed the crown minimally, cut shorter layers on the sides, and reminded Irene not to cut her bangs till they'd grown out. The texture was full and thick with a slight natural wave, but he wanted to eliminate the yellow tones. He replaced them with pale blonde highlights and golden lowlights.

Results: "I love being able to play around with the style," said Irene, "and it looks much more modern."