Dorothea Johnson is the founder of The Protocol School of Washington, and actress Liv Tyler is her granddaughter. They are the authors of Modern Manners: Tools to Take You to the Top.
Liv: Say, "Thank you for trying to help, but I'm not comfortable talking about that right now." Often you can shut someone down by mentioning your feelings.
Dorothea: Offering thanks is diplomatic. Kill 'em with kindness!
Liv: Even if something really offends you, ask yourself whether it contains some truth worth exploring later.
Dorothea: And don't get argumentative about unsolicited advice. Take the high road. The low road is so crowded.
