"… There were reports that I was turned away because the store was closed. The store was in the process of being closed—the store was very active. … The doors were not locked. My friends and I were standing inside the doorway, and there was much discussion among the staff about whether or not to let me in. That's what was embarrassing. … I know the difference between a store being closed and a store being closed to me."
"Everybody's who has ever been snubbed because you were not chic enough or thin enough or the right class or the right color or whatever—I don't know what it was—you know that it is very humiliating."