Bad-boss target setting: Now that I'm the boss, I give orders to others.

Good-boss target setting: Now that I'm the boss, I bring order to what others do.

Many people thrill to giving orders or critiques, but have unclear, uninformed or ambivalent ideas about what they're actually trying to accomplish—that is, they know what they want this second, but the big picture is as fuzzy as a winter mink. Leading well means forming a crystal clear image of what must happen and communicating that precisely. After giving an assignment, ask that person to describe the task in their own words. If they can't, or if the account they give doesn't match what you were trying to convey, you need to try a new tack. The first step could be as easy as clarifying your directives—or you might have to rethink your org chart and who reports to whom.


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