Oprah on the Power of the "Goosebump Effect"

Aired on 01/20/1989 | CC tv-14
In 1989, author Joy Davidson, whose book The Drama of It All identified three different types of so-called "drama queens," stopped by the Oprah Show to help diagnose a few women who seem to magnetize conflict.

In this clip, Joy discusses the power of the "goosebump effect," the biological reaction to feeling thrilled, and Oprah reveals how she used the effect to improve the performance of her employees.

Original airdate: January 20, 1989