In addition to leading the audience department, Sally Lou is also in charge of revving up the audience before each Oprah Show taping—she gets them singing and dancing in their seats before each taping, talks with them, encourages them to share their stories and more. She says it's one of her favorite parts of her job.

"I love it. It's like breathing to me! It's just fun," Sally Lou says, turning to the audience. "You're our family. ... Really, truly, you all become our family, and you become each other's family. You're just one big—we say 'one people.'"

"You are the real PR for our show," Oprah says to the audience department. "You are the first line for people's real engagement with anybody or anything to do with The Oprah Winfrey Show, and every one of you represents me and the rest of us so well."

"It's very easy to represent Oprah Winfrey because there's so much joy and love that we have in our hearts—that you [audience members] have, that we all have," Sally Lou says. "You make it very easy."

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