What Makes a Place Feel Like Home?
June Cohen remembers that when she was hunting for a Village coffee shop to go to every day, she narrowed the possibilities to two places with almost interchangeable names. Both had big windows looking out on shady side streets. Both were fanatical about their coffee. But one morning, Jonathan Rubinstein, the owner of Joe (named for coffee, not for a guy named Joseph), handed her a coffee and said, "Hey, how've you been? You're my smiliest customer."
Yes, the coffee is a big draw. Rubinstein has a $13,500 La Marzocco espresso machine and a staff of casually expert baristas (loosely, Italian for "coffee bartenders"), many of them from Seattle, who can pull a perfect shot and then draw pretty Seattle-style espresso-and-foam rosettes in the top of your latte. But the real attraction is more basic: You might drop in for the coffee, but you stick around for the people. And not just any people. Village people. "The coffee's excellent," says Anthony Turner, an opera singer from Staten Island. "But the company explains why I come all the way here every day."
Rubinstein was 34 when he got fed up with his job as a talent agent, arranging limos for child stars and former Miss Americas, and decided to do something he loved instead. So he threw himself into coffee, learning about beans, grinds, brews, and shots from Gregg Charbonneau and Barth Anderson of the Barrington Coffee Roasting Company in the Berkshires. Then, finally, on a snowy February day last year, he stood on the corner of Gay and Waverly making slash marks in a notebook, counting foot traffic going by the dry cleaner that he would soon turn into Joe.
But just because Rubinstein gave up talent agenting doesn't mean he has stopped keeping track of his people. At Joe he's still the supportive figure and understated facilitator who knows when to say "So how'd the interview go?" or "Do you two know each other?" and then fade into the background. He keeps a list of missing customers, and he has been known to call a regular he hasn't seen in a few days just to check in and see if he or she is okay. Perhaps this is why when Time Out New York was putting together its 2004 Eat Out Awards, Joe got more votes for Best Coffee than any place in any category.