penny mann

Photo: Sioux Nesi

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Penny Mann, 50
System Director of Volunteers and Guest Services, Bon Secours Charity Health System

Her Rescue Mission
Penny is the resident morale booster and troubleshooter for Bon Secours Charity Health System in New York. She started a Smile Patrol to visit sick patients; she's also the one whom people in the community call when they need help with anything from getting a Christmas tree to paying a bill. "We can be so busy that we don't see what's going on around us," says Penny, whose four sons and their families all live with her and her husband. "I try to pay attention." Being the rock for so many takes up most of her nights and weekends. But the payoff is worthwhile, she says: "You see people breathe a sigh of relief."

Penny (pictured left) is making the rounds (while playing Pharrell Williams' "Happy" on her phone).