Motivation: One Entrepreneur's Fabulous Story
Shortly after I landed my first job, as an editorial assistant at the now (and sadly) defunct Working Woman magazine, a new assistant landed at the next desk. Her name was Laurel Touby (pictured above) and she was a little different than the rest of us. A little more out-there. A little more aggressive. What she loved to do in her spare time was throw parties, inviting her journalist friends to buy their own drinks, network and help each other get jobs. That little enterprise turned into the website mediabistro.com, which just sold to Jupiter Media for 23 million. Here's Laurel Touby's story in her own words.
In the beginning, the business ran out of my bedroom. I had no money, so I would beg people to help me out—everyone from lawyers to business advisers to programmers who helped create the original website, and I'd pay them what I could along the way. As it got bigger and job listings became more popular, I asked customers to start paying me voluntarily. I said, "If you're happy, and only if you're happy with the service, send a check for $100 to this P.O. Box." When I went to check the P.O. Box for the first time, out poured eight checks. I thought, "$800 for doing what?" That's when I realized that I was onto something, and the next month there were 16 checks and it grew from here.
I was scared. Early on I had good reason to be, because as soon as I got funding, suddenly the Internet crashed, and everyone was going out of business around me. A lot of those Internet companies were my customers. They weren't able to pay me. So I ended up doing what anyone would do. I landed on people's doorsteps. I went to company offices, demanded to speak to CFOs and asked for a check on the spot. They were paying the squeaky wheel, and what's squeakier than showing up on their doorstep?
Well, 9/11 hit the next year, and it really beat up the media industry and that was our customer base. Everyone was holding back on job listings because they were too afraid to hire. While a large group of our customers—employers—had abandoned us, another group of our customers—job hunters—were still very active on the site. What could we sell them, we wondered? Those unemployed writers and editors told me that they needed training to get new jobs and more work, and, I figured, who better to provide that than mediabistro.com? We launched a series of classes and workshops geared toward helping them.
About this time, I decided to go to some of my employees, those who were making more than $50,000 a year, and ask them if they were willing to help out and give up a portion of their salaries in the short term to save the company from firing any of the staff. Everyone agreed to do their share. I took out a line of credit against my apartment and gave up 100 percent of my salary, and my programmer gave up 100 percent of his for three months. We survived and didn't have to fire one person. I think more companies could save body counts by asking everyone to pitch in. Along the way I always gave ownership stakes because I wanted all my employees to feel that they were part of the company and its success.
Now, [after the sale] I intended to carry on and do exactly what I've been doing for at least two years. I'm expected to run mediabistro.com and grow it as fast as I can and keep earning those dollars for these new owners. If they like me and I still like working with them, I get to continue growing my baby with the resources and funding of a giant corporation. And I'm envisioning that we buy up companies similar to mediabistro.com and then incorporate them under our brand umbrella.
I learned a lot of lessons along the way. Get everything in writing, that's the most important thing. I don't care if it's a casual deal you're doing with your colleague, friend or relative, put it down because there are always misunderstandings later. Don't undercapitalize. Make sure you have more than you think you need in the bank. Don't be shy about asking experts for free advice. Lawyers, accountants, all kinds of experts will give you free advice if you just ask them. Take people to lunch, get to know people, get out there, shake hands, talk to other entrepreneurs. A mistake I made was to promise stock to a consultant or two early on before I understood the value of stock. They ended up with a valuable amount of stock, and they didn't earn it.
Remember, don't think that other people know more than you do. A big mistake women make is that they psych themselves out and think they need an MBA to launch a company or a really airtight business plan. Just fake it till you make it. I've seen so many successful entrepreneurs who winged it and did a really great job because they winged it, not because they went to Harvard B-school. They just turned on a dime, acted on instinct and took risks, and that's some of what I learned along the way.