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Mirroring Negativity

When you're in a scenario wherein you need to break bad news to someone, they're (understandably) likely to feel upset. Here's what not to do: If you notice that person crossing her arms or clenching her hands into fists, make a conscious effort to not copy her. Try to keep your body in a neutral position. "Mimicking distress poses can quickly exacerbate the situation," says executive coach Carol Kinsey Goman, PhD.