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"The one that really got me was a 66-year-old man and what he said was that 'I have a stint put in for a heart [problem]' and he says 'but I can handle it.' He says but what he couldn't take was the blatant disregard for someone like your grandmother. Eighty years old, sitting there, and nobody coming to help her. It should never happen. These people are Americans. Some of the things that have been said and everything has just been so sad—that we would treat our folk like this—and it's a day I won't forget soon."