Making a Difference

It has been five years since September 11, 2001, a day thousands of lives were lost. For their grieving families, the world as they knew it would never be the same.

Susan Retik and her college sweetheart, Dave, settled into the life of their dreams—happily married with two children, and a third on the way. Tragically, one moment would change Susan's life forever.

Dave Retik was on American Airlines Flight 11 that crashed into the World Trade Center.

"In the blink of an eye, everything changed," says Susan. "We lost our story."

Susan saved the last phone message her husband left her. "Hi. It's me. I was just calling to say hello and that's it. I just called to say I love you. Love you. I'll call you a little bit later. Bye."