Donn Marshall's wife, Shelley, was sitting at her desk when the plane hit. "Things happened here that nobody knows about," he says. "At one point, there was a big gash in the wall where the plane went in and the firefighters were going in and out...I kept waiting for a chance to get in there."
Abe Scott still finds it hard to look at the building where his wife, Janice, once worked. "She is here with me," he says. "This is the place where she worked. This is the place where she was murdered, and this is the place where I'm going to remember her, as she was, when she was alive."