Why Susan was never seen without a hat: "When I was 4 years old, I'd get dressed up in a hat and gloves to go out to listen to my dad play music; I've worn a hat to go out ever since. And hats hid my thin hair."
The look Susan was going for: "Classy, with a kick. It's my job to motivate people all day long. If my style boosts my spirit, it can boost other people's spirits, too."
Why she thinks it's time for a change: "Changes are good...right?"
Adam Says: "Susan was dressing too costumey, and she was covering up her great figure."
Next: Susan keeps the dramatic red she loves, but upgrades to a more modern and flattering shade