I was a mere child when the classic tear gusher Love Story hit theaters in 1970, but I wept along with the adult audience as the dying Ali MacGraw told the darling Ryan O'Neal, "Love means never having to say you're sorry." Two years later, I saw another movie, What's Up, Doc?, in which Barbra Streisand's character repeated the very same line to the very same actor. This time, however, O'Neal had an answer. "That's the dumbest thing I ever heard," he said.
For me, that was a light bulb moment. I'd been swept along by the romance of Love Story, but even as I'd watched it, I'd felt an uncomfortable tickle in my brain. Young as I was (practically fetal, I swear), something was telling me that real lovers say they're sorry quite often. Sincerely. Fervently, even. This is not because dismal feelings like shame and regret are necessary components of a relationship, but because without apology no relationship would be free of them. Everyone does things that bother or hurt others; a bit of inconvenient procrastination will do it, or a grumpy comment made in a stressful moment. When we lack the ability to say we're sorry, minor offenses eventually accumulate enough weight to sink any relationship. But the simple act of apologizing can reestablish goodwill even when our sins are much, much graver. Of course, it must be done right. A lame, badly constructed apology can do more damage than the original offense. Fortunately, the art of effective apology is simple, and mastering it can mean a lifetime of solid, resilient relationships.
Next: When to apologize
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