Few things incite a frothing, wild-eyed rage like asking people to talk about bad bosses. People aren't just annoyed by poor leadership—they sputter and snarl as they describe their superiors, lusting for the chance to hit that bad boss with a perfect, withering insult. Or perhaps a truck.
It's a little scary, then, to realize that we're all likely to occupy a leadership role, from motherhood to mogulhood, at some point in our lives. When we blow it, our imperfections will be magnified by our authority. Leadership is simply too complex to do perfectly. I believe that the key to being a better boss lies in accepting that fact. Ineffective leaders expect their role to be easy and think—no matter what—that they're doing the job just right. Although good leaders often begin with similar expectations, convinced they're natural-born chieftains, they soon run smack-dab into a little thing called Monday morning. The best leaders let go of the fantasy and become fully present and responsive to the complexities of each new situation. They're the ones—the few, the proud, the downright worshipped—who earn their followers' respect. To become one of them, you need to turn bad-boss behaviors on their head to find your way toward good-boss techniques.