Rules of Engagement: To combat your instinct for action, practice becoming an attentive listener. Rather than proposing a fix, ask the person, "How can we come up with a solution that's good for both of us?" To show that you're listening, focus on your body language: Shoulders back and down conveys receptivity to others.
This exercise was created by Debbie Mandel, author of Addicted to Stress: A Woman's 7-Step Program to Reclaim Joy and Spontaneity in Life (Jossey-Bass).
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