Situation: How do you deliver bad news—death, firing, breakup, arrest—as painlessly as possible?
What to Say: Here's the thing: Everybody wishes there were some magic words that would make bad news somehow less bad. There aren't. Our experts say the best you can do is be honest, to the point, and sympathetic. One line of warning helps; try saying "There's something upsetting that I need to tell you." — Douglas Stone, coauthor of Difficult Conversations