Situation: A friend wants to borrow your car—and you've seen how she drives.
What to Say: If you make a policy and stick to it, it'll be hard for her to argue with you.
"I know this sounds weird, but I just have a thing about this car. I get freaked out about anyone else using it." — Douglas Stone, coauthor of Difficult Conversations
"I'm sorry, my insurance policy says that I just can't have anybody else driving the car." — Jeffrey Fox, author of How to Become a Great Boss
Or opt for humor that gets the point across: "I'd like to, but if anything happened to it, I'd have to kill myself." — Holly Weeks, instructor at the Radcliffe Institute at Harvard University and author of the Harvard Business Review article "Taking the Stress out of Stressful Conversations"
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