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Stillness
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Start With Stillness

Before engaging with a difficult person, spend a few minutes trying to adopt a more receptive frame of mind. Go for a stroll, meditate, or breathe deeply to center yourself—you'll be less likely to blow up. If tempers do flare once you start talking, take a short break to regain perspective before approaching your nemesis again.

From the September 2012 issue of O, The Oprah Magazine
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