Before Your Next Fight, Read This
He hadn't done the dishes. She was livid. He was livid that she was livid. Which gave one expert negotiator the perfect opportunity to practice what he preaches—turning an adversary into a partner.
Daniel Shapiro, an expert negotiator, shows how he has prevented a minor argument from turning into an ugly fight.
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From the October 2006 issue of O, The Oprah Magazine
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