Posted: Thu 09/12/2013 11:00 PM
In a time of financial uncertainty, Mazda is making a drastic move - handing over the reins to two unsuspecting customers. SVP Robert Davis hopes this radical opportunity to hear directly from the customers will help move this automotive giant forward in a successful new direction. Check out the videos from this episode:
Were These Customers Right About Changes Needed at Mazda?
Deleted Scenes: Will These 2 Opposite Customers Attract?
Deleted Scenes: Tommy Tries to Sell a Kid a Car
Posted: Thu 09/05/2013 11:00 PM
Mrs. Fields was once America's top cookie destination, but over time, the brand's popularity fell. The company is making a radical move; handing over the reins to two unsuspecting customers, hoping they will have what it takes to turn the company around. Check out the videos from these episodes.
The Results: Were These Customers Right About Mrs. Fields Cookies?
Deleted Scenes: As Mrs. Fields Would Say, "Good Enough Never Is"
Deleted Scenes: From Stay-At-Home Mom to CEO
Posted: Wed 08/28/2013 02:08 PM
On each episode of The Customer Is Always Right, a nation-wide brand will enlist two customers to take over the company for one week. Working alongside the company’s employees, together they strive to address their biggest issues with their favorite brands. If they succeed, our two customers will each win $10,000!