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Compassion
To prepare for writing my book on shame, I read everything I could find on compassion. I ultimately found a powerful fit between the stories I heard in the interviews and the work of American Buddhist nun Pema Chödrön. In her book The Places That Scare You, Chödrön writes, “When we practice generating compassion, we can expect to experience the fear of our pain. Compassion practice is daring. It involves learning to relax and allow ourselves to move gently toward what scares us.”

What I love about Chödrön’s definition is her honesty about the vulnerability of practicing compassion. If we take a closer look at the origin of the word compassion, much like we did with courage, we see why compassion is not typically our first response to suffering. The word compassion is derived from the Latin words pati and cum, meaning “to suffer with.” I don’t believe that compassion is our default response. I think our first response to pain—ours or someone else’s—is to self-protect. We protect ourselves by looking for someone or something to blame. Or sometimes we shield ourselves by turning to judgment or by immediately going into fix-it mode.

Chödrön addresses our tendency to self-protect by teaching that we must be honest and forgiving about when and how we shut down: “In cultivating compassion we draw from the wholeness of our experience—our suffering, our empathy, as well as our cruelty and terror. It has to be this way. Compassion is not a relationship between the healer and the wounded. It’s a relationship between equals. Only when we know our own darkness well can we be present with the darkness of others. Compassion becomes real when we recognize our shared humanity.”

In my story, Ashley was willing to be in my darkness with me. She wasn’t there as my helper or to fix me; she was just with me—as an equal—holding my hand as I waded through my feelings.

Boundaries and Compassion
One of the greatest (and least discussed) barriers to compassion practice is the fear of setting boundaries and holding people accountable. I know it sounds strange, but I believe that understanding the connection between boundaries, accountability, acceptance, and compassion has made me a kinder person. Before the breakdown, I was sweeter—judgmental, resentful, and angry on the inside—but sweeter on the outside. Today, I think I’m genuinely more compassionate, less judgmental and resentful, and way more serious about boundaries. I have no idea what this combination looks like on the outside, but it feels pretty powerful on the inside.

Before this research, I knew a lot about each one of these concepts, but I didn’t understand how they fit together. During the interviews, it blew my mind when I realized that many of the truly committed compassion practitioners were also the most boundary-conscious people in the study. Compassionate people are boundaried people. I was stunned.

Here’s what I learned: The heart of compassion is really acceptance. The better we are at accepting ourselves and others, the more compassionate we become. Well, it’s difficult to accept people when they are hurting us or taking advantage of us or walking all over us. This research has taught me that if we really want to practice compassion, we have to start by setting boundaries and holding people accountable for their behavior.

We live in a blame culture—we want to know whose fault it is and how they’re going to pay. In our personal, social, and political worlds, we do a lot of screaming and finger-pointing, but we rarely hold people accountable. How could we? We’re so exhausted from ranting and raving that we don’t have the energy to develop meaningful consequences and enforce them. From Washington, DC, and Wall Street to our own schools and homes, I think this rage-blame-too-tired-and-busy-to-follow-through mind-set is why we’re so heavy on self-righteous anger and so low on compassion.

Wouldn’t it be better if we could be kinder, but firmer? How would our lives be different if there were less anger and more accountability? What would our work and home lives look like if we blamed less but had more respect for boundaries?

I was recently brought in to talk with a group of corporate leaders who were trying to manage a difficult reorganization in their company. One of the project managers told me that, after listening to me talk about the dangers of using shame as a management tool, he was worried that he shamed his team members. He told me that when he gets really frustrated, he singles people out and criticizes their work in team meetings.

He explained, “I’m so frustrated. I have two employees who just don’t listen. I explain every single detail of the project, I check to make sure they understand, and they still do it their way. I’m out of options. I feel backed into a corner and angry, so I take them down in front of their colleagues.”

When I asked him how he was holding these two employees accountable for not following the project protocol, he replied, “What do you mean by accountable?”

I explained, “After you check with them to make sure they understand your expectations and the objectives, how do you explain the consequences of not following the plan or not meeting the objectives?”

He said, “I don’t talk about the consequences. They know they’re supposed to follow the protocol.”

I gave him an example, “Okay. What would happen if you told them that you were going to write them up or give them an official warning the next time they violated protocol and that if it continues, they’re going to lose their jobs?”

He shook his head and said, “Oh, no. That’s pretty serious. I’d have to get the human resources people involved. That becomes a big hassle.”

Setting boundaries and holding people accountable is a lot more work than shaming and blaming. But it’s also much more effective. Shaming and blaming without accountability is toxic to couples, families, organizations, and communities. First, when we shame and blame, it moves the focus from the original behavior in question to our own behavior. By the time this boss is finished shaming and humiliating his employees in front of their colleagues, the only behavior in question is his.

Additionally, if we don’t follow through with appropriate consequences, people learn to dismiss our requests—even if they sound like threats or ultimatums. If we ask our kids to keep their clothes off the floor and they know that the only consequence of not doing it is a few minutes of yelling, it’s fair for them to believe that it’s really not that important to us.

It’s hard for us to understand that we can be compassionate and accepting while we hold people accountable for their behaviors. We can, and, in fact, it’s the best way to do it. We can confront someone about their behavior, or fire someone, or fail a student, or discipline a child without berating them or putting them down. The key is to separate people from their behaviors—to address what they’re doing, not who they are (I’ll talk more about this in the next chapter). It’s also important that we can lean into the discomfort that comes with straddling compassion and boundaries. We have to stay away from convincing ourselves that we hate someone or that they deserve to feel bad so that we can feel better about holding them accountable. That’s where we get into trouble. When we talk ourselves into disliking someone so we’re more comfortable holding them accountable, we’re priming ourselves for the shame and blame game.

When we fail to set boundaries and hold people accountable, we feel used and mistreated. This is why we sometimes attack who they are, which is far more hurtful than addressing a behavior or a choice. For our own sake, we need to understand that it’s dangerous to our relationships and our well-being to get mired in shame and blame, or to be full of self-righteous anger. It’s also impossible to practice compassion from a place of resentment. If we’re going to practice acceptance and compassion, we need boundaries and accountability.

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