Exclusive Webisode: Inside an Indian Call Center

Season 1 Episode 134
Aired on 04/29/2012 | CC

If you've ever dialed customer service for an airline, phone company or credit card service, chances are the person on the other end of the line is halfway around the world in India. Call centers are a booming business, employing about 350,000 people—about half women—across the country. Get a rare glimpse inside one of Mumbai's dozens of call centers.