As Sarah briefs the Backstreet Boys, Gwen notices her cell phone calls keep dropping. "One of my huge responsibilities in pulling off the surprise is to use my cell phone to cue when the Backstreet Boys should start singing," Gwen says. "I'm just getting more and more nervous."
With five minutes until Noelle's plane lands, the team gets the Backstreet Boys in place. When the plane is at the Jetway, Gwen dashes in. "Then I get on the Jetway, waiting for the girls, and my cell phone is dropping every call I make," she says. "I felt I was going to be the one because of my cell phone not making a call to ruin the entire surprise."