Senior supervising producer Jill and senior producer Terry are assigned to this booking—and there's one major roadblock in getting Mark to agree to appear. "Mark doesn't want to talk about race," Terry says. "It's like Greg Brady not wanting to talk about The Brady Bunch."

During a phone call with Jill's team, Mark won't budge. "I just don't want to waste my time," he says. "I have wasted 15 years of my life on that crap."

Listen in on the phone call 

"To find out Mark's on the fence, that was a little shocking," Jill says. "And then to know we told Oprah about it and now to be like, 'We don't know if we have him.' That wasn't good."