Soon after Teddy's death, Susan encouraged her family to reject bitterness and anger. "Having a resentment is like taking poison," she says.
"Out of all of this horror, one incredible thing happened," Dick says. "Susan gave everybody in our family this incredible release by saying that it was okay to cry, it was okay to be sad if we wanted to be the rest of our lives—but we weren't going to be bitter, we weren't going to be angry, we weren't going to be mad."
Coming together against feelings of anger, the family feels united in their effort to support and encourage one another after the tragedy. Charlie says he now calls his family before any flight. "Willie asks me one question," Charlie says. "He says, 'Are you happy?' And if I say yes, then I'm okay to fly."