"One of the most poignant moments I remember was in one of the first shows we did about alcoholism. We moved in with a family for a week. The mother felt her husband had a drinking problem, and it was destroying the family. What moved me the most was this moment in that show where the mother's being consoled by her 3-year-old daughter. That, to me, was the real picture of what alcoholism does to a family. And that was just the beginning. People started coming on this show saying things they couldn't say to their own family members. Little by little, we started to release the shame."