Shannon is the mother of three and works as a clerk at a gas station. "I think people are rude when they're having a bad day, and they don't expect to ever have to see you again, so they say what they want," she says. "I used to be a rude customer. I would talk on the cell phone while someone was trying to help me. I don't do that anymore because now I'm on the other side of the counter."
She's nicknamed some of her rudest customers "the tossers." "What they do is instead of handing me their cash, they toss it at me," she says. "I've had people toss it so hard it's actually flown off my side of the counter."
There are also "the messers." "They come, they get what they want, they leave their mess, and then I have to clean it up," she says. "I wonder if they do that at home."
But by far, Shannon says the rudest thing that's happened to her at work was getting cussed out by a woman whose credit card was declined. "I ended up having to flag down a police officer to have her escorted out," she says. "Sometimes I feel like a human punching bag because customers take things out on me that are not my fault."