Colleen says when it was time for the woman's husband to pass away she called the couple's son. What happened next changed her life forever.
"The turning point for me was when the family came in, because the room was filled with like 20 people. The sons came, the grandchildren came, and even the little grandchildren," says Colleen. "That's when she just rubbed his arm and she said, 'The kids are here now. I'll be okay.' And he passed away right after that. That was really just...it was a beautiful moment."
Colleen realized, "I didn't need the happily ever after. It's the other people you touch in your life...I mean, what a legacy he left."