"A great leader," Anna says, "has to have a lot of questions—more questions than answers. I think they have to have intuition because not everything is right out in front of you. ... All of us have inside of us greater knowledge than we know."
Most importantly, Anna says, a leader needs to give people hope. "Hope is not just ... looking out the window and going, 'Everything looks pretty good. 'That's what optimism is. Hope is when you look out the window and you go, 'It doesn't look good at all, but I'm going to go beyond what I see to give people visions of what could be.'"