More than 13 million dolls have made their way into little girls' hearts and homes. And unfortunately, a few have made their way back to the American Girl doll hospital. "This is where dolls come if they have been over-loved or they've had a little mishap," Julia says. "You won't believe some of what we see here."
From little brothers seeking revenge with a mean set of markers to a Samantha subjected to the horrors of a dryer, a staff of doll doctors are always on call to fix what's ailing these little darlings.
Once each doll has received a little TLC, they're sent home with a hospital gown, an ID bracelet and a good health certificate.