An Update on Carol

Though Carol's house makeover started out in the spirit of a helpful hand, one could sense that the clutter and filth were just the tip of the iceberg. Despite the work of Kim, Aggie and their team, it wouldn't fix whatever had caused Carol's house to be that way in the first place.

To get to the root of the mess, we enlisted Dr. David Tolin, founder of the Anxiety Disorder Center at Hartford Hospital's Institute of Living and an expert on compulsive hoarding. "A lot of people with compulsive hoarding describe their thinking as being every bit as cluttered as their homes are," Dr. Tolin says. "It feels like chaos and a mess in [their minds]."