What do Americans really think about their phone company and their cable TV service? How accommodating are hotel accommodations? And just how frustrating is airline travel these days? Claes Fornell, founder of the American Customer Satisfaction Index, talks with Jean about the results of the University of Michigan's customer satisfaction report and reveals which companies have excelled or faltered in the first quarter of 2008.
Printed from Oprah.com on Friday, December 13, 2013