Does it seem as though people just aren't as nice as they used to be? Gayle talks with Dr. P.M. Forni, author of Choosing Civility: The Twenty-five Rules of Considerate Conduct, about what to do when people aren't minding their manners.
There is a widespread perception on the part of Americans that civility is on the decline, Dr. Forni says. "When we talk about a decline in civility, we mean that certain traditional forms of deference are not practiced," he says.
Having manners doesn't come to people naturally, rather, it is a skill they need to be taught, Dr. Forni says. When people have manners, he says, they are better able to handle situations in life. "We are wired for compassion and empathy, but we are not born to incorporate that instinct into everyday practice," he says. "Training in good manners is training in sensitivity."
Dr. Forni uses the acronym SIR for what to do when people are being rude: