What do you do if a friend borrows books/clothes/DVDs and forgets to return them?
"Make up a bogeyman, which is a face-saver for everybody—'I shouldn't have lent you that—it isn't mine.' Set a specific date to pick up everything, and don't lend anything to her again."
— Margaret Shepherd
"Call and remind her that she still has it. Make a second call. People know what they've done, and in not returning the item they're telling you something—how they value your friendship. You need to decide if you still want to be their friend."
— Rose Murdock
"Say to your friend, 'I was looking for my DVD of Funny Face last night, and I remembered that you borrowed it.' Or 'Have you finished reading The Devil Wears Prada yet?'"
— Tim Gunn