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"To understand what another person is saying, you must assume that it is true and try to imagine what it could be true of." These are the words of psychologist George A. Miller, and they've been quoted by communications experts as a sterling law to live by. Even if the other person seems crazy or wrong, "really listen to him, without judgment, and try to figure out how he could think that way," says Miller, now Princeton's James S. McDonnell Distinguished University Professor of Psychology, Emeritus. |
