Jancee Dunn polls the experts Q: Someone ahead of you is being rude to a salesclerk. How do you respond?
A: "I would share with the salesclerk what my auntie Mae Mae would say to me every time she was disappointed by a person's behavior. She'd say, 'Baby, people can only do what they know how to do.'"
— Pastor Rudy Rasmus, pastor of St. John's United Methodist Church in Houston
Printed from Oprah.com on Wednesday, December 11, 2013