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How to Deal With Rude Shoppers
Jancee Dunn polls the experts
 
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Q: Someone ahead of you is being rude to a salesclerk. How do you respond?

A: "I would share with the salesclerk what my auntie Mae Mae would say to me every time she was disappointed by a person's behavior. She'd say, 'Baby, people can only do what they know how to do.'"
— Pastor Rudy Rasmus, pastor of St. John's United Methodist Church in Houston
From the July 2007 issue of O, The Oprah Magazine

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