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As Ken and his assistant make a few last-minute trims to Gretchen's hair, she covers her face to keep her new makeup from smudging. "He was one of the most brilliant, gracious, articulate hairstylists I have ever worked with," Val says of Ken. "He was standing almost the entire time, from 8 a.m. to 11 p.m. at night. He was so patient, and he never got cranky."