Jean Chatzky
Many people tend to think of their career path as a straight line—you learn skills in school, and then you use those skills to climb the ladder. According to Marshall Goldsmith, that shouldn't always be the case. Jean talks with Marshall, author of What Got You Here Won't Get You There: How Successful People Become Even More Successful, about his work as a consultant for major corporations and his tips for being an effective, successful leader.

  • Marshall says that the most important thing you need to realize is that leadership is about people skills—being able to motivate and inspire. Marshall says it's not about you—it's about the people working under you.
  • Get over the idea that you always have to be the winner. It's hard, but Marshall says you can't fight about everything—only things that are truly meaningful.
  • Watch the impulse to throw your two cents into every single conversation. Marshall says that if you add your spin to every employee's idea, they'll no longer own the idea and they'll become less enthusiastic.
  • Stop passing judgment. "Help more, judge less," Marshall says. Don't focus on the past—instead, solicit ideas on the future.
  • If you truly want to learn, don't start a sentence with any of these three words: No, but or however. Those words imply that you're trying to prove someone wrong, whether that's your intention or not, Marshall says.
  • Don't send e-mails or leave voice mails when you're angry. Marshall says that if you can't show that you can control yourself, then why should you be expected to control anything else? Wait and come back to the issue once you've had a chance to calm down.