Not only does the clutter create chaotic conditions, but Steve is concerned for his parents' safety. "God forbid there would be a fire or something and they'd have to get out," he says.
Over the years, Rich says he and his family have stopped visiting the house. Now, for the first time in five years, Rich steps into his parents' home.
Watch Rich's return home.
"Holy shipwreck," he says as he enters the foyer. Having to turn sideways to squeeze through the mounds of clutter, Rich is stunned by the sheer amount of possessions. "This stuff doesn't mean anything, I mean—it's meaningless," Rich says. "She can't have space with nothing in it. This has consumed her. I feel sorry for anybody who has to live like this, I really do."
After touring the space that was still accessible in the home, Rich says he feels devastated. "I came in with energy. I came in thinking I could make a dent in this. I mean, you can't even make space. I'm wiped out. I haven't touched anything, I haven't lifted a thing—I'm wiped out. I'm physically and emotionally drained. It's overwhelming," he says.