Healthcare Crisis

Civia says for awhile she had the wherewithal to try to fight her insurance company, but as time went on, she felt she couldn't do it anymore. And, many patients are too sick and vulnerable to even try.

"When you are sick, you are the most vulnerable," Oprah says. "To be put in a position when you are sick—when your body, your spirit, is at its worst—now you've got to be put in a position to take on the companies...that is the worst."