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Sarah, a nurse in Phoenix, says her patient care has changed since reading Jill's book and learning what it's like to be the one receiving the care. "Rarely do we ever get the opportunity to hear the patient's perspective," she says. "They're in the hospital, [and] 12 hours later they're off your floor. You don't make that connection."
Sarah says she now realizes how important it is to make her patients feel safe and comfortable. "I can't imagine how frightening a hospital experience must be, so it just really opened my eyes to a different approach to my patients," she says. "I think about this story every time I walk into the hospital to start my shift."