Dr. Oz says when doctors and nurses act cold, it's often a defense mechanism. "When someone is taking care of you and lets themself get close to you by taking their barrier down—and then you don't do well—it hurts and we go home and cry," he says. "So you build a defense up to protect yourself, which I don't think the right way to live life, but that's a very understandable response."
However, Dr. Oz says it's no excuse for how Lena was treated. "It's not a matter of having a defense or not," he says. "The right defense is to engage life."