TR: We think we have a problem until we see something more severe, and then it puts things into perspective. So you think you have a problem if you lose your job, but if you lose a leg, all of a sudden, the job is not the problem. If one of your children has a life-threatening disease, your leg doesn't matter. If you have terminal cancer, suddenly everything has a different perspective. I decided I was looking for couples that were really in tough places. So this couple, Frank and Kristen, you can imagine they're going to have the happiest day of their life. They're going to be married. They fly down to this beautiful resort in Mexico. They bring their family, their friends, their loved ones, and there's a tradition there that after the "I dos," you jump in the giant swimming pool. People take pictures, and you celebrate. So they're all jumping in, some of them fully clothed. Right after the "I dos," everybody's celebrating, except Frank, the new groom, jumps in—the final person—and he hits the cement step that no one saw. As a result, he instantly broke his neck and became a quadriplegic. So, if you can imagine this poor woman, her husband is floating, bleeding and saying, "I can't feel anything."
I show up a year later when I found out from some friends of theirs what had happened. If you can imagine, this man can no longer feel his wife when he touches her. She's having to change his catheter every three hours—she's his nurse. She's waking up every day feeling completely depressed, because there's no future. There are no children. There's no intimacy. She then gets angry because she's tired of feeling depressed. He feels guilty because he really does love her, and it feels like, "If I would have just jumped in a different spot. If I'd not jumped in..." So they're living in a place where she won't even leave the house to go to work, because she's afraid if he falls over, he'll stop breathing. So I came in, and NBC said, "Well, you probably can't do anything with this couple." And I said, "Well I'm certainly not the Messiah. I can't get him walking in 30 days, but I know people that have billions of dollars, and they're miserable human beings." Their lives are hell because the quality of your life is not what you have; it's the quality of where you live—emotionally, psychologically and spiritually—and I have to show this man. I think I can create a path that rewrites his story, because his story was, "We flew to this beautiful island environment, and we took this leap of faith, and our life just ended with a tragedy."