For example, Dane says he was at a restaurant and wanted to order a turkey club with only lettuce, mayonnaise and cheese. When Dane says he started to order, the waitress stopped him. "She goes, 'Excuse me, why don't you just tell me what you don't want on it?'"
Dane says he started wondering what it would be like if all customer service revolved around the things you don't want. "Yes, could I get a coach-class ticket for the flight?" he jokes. "I don't want fire on the flight. I don't want dogs running around nipping at people. I don't want a surly character complaining about a dog that's not my dog in an angry fashion."