Dear Restaurant Owners

Posted on Nov 4, 2009 6:18 AM


Dear Restaurant Owners,

Do you concider your customers your paying guests? Do you value your customers? Who are you most loyal to, your employees or your customers?

Do you realize how rude your employees are to your customers? Do you care?

Do you realize your employees treat your customers as if they are their customers and not yours?

You don't pay attention to your employees, you have taken it for granted that they will treat YOUR customers with respect and proper etiquette.

Why do you pay your employees so little money? Why don't you pay your employees their worth? What do you think your employees are worth? If you are one of the restaurant owners who pays their employees $2.15 an hour is that all you think your employees are worth? Shame on you!

Your wait staff should be paid at least $8.50 an hour, your bus staff should be paid at least $6 an hour and your host staff should be paid at least $7 an hour.

With your cooks receiving top pay before you.

There should be an investigation on the practices of Restaurant owners and how they run their business.

You are cheating your employees and your customers.

Replies: 30
1. Re: Dear Restaurant Owners
Nov 7, 2009 5:52 AM   |   In response to: lifegetter


i take it you never have worked in a restaurant before. Let me give you some facts

Restaurants are the product. The servers sell the products. They make the tips, hence why they try to upsell, they treat you as high as the tip they expect you to give them. If they assume you are a bad tipper, then you will receive bad service. A complaint to the manager may get their act straight, but essentially the servers are the salesmen.

Next off. Hourly you got to realize means moot to the servers in general. A lunch rush hour consists of 12-2pm, a dinner rush hour consists of 6-8pm. The majority of the servers are hired and work during their rush hours to receive less of a wait, and in the end make more money. Now after the rush hours, only 2-3 servers are kept on to maintain service. There is no need to keep 20 servers on when no one comes in, so they let them go, or "phase" them to save costs.

Now, why on earth would 8.50 an hour mean to a server if they only are going to work 3 hours that day with no tips? With tips we make substantially more, but that is only the case if the restaurant is busy, and to keep the restaurant busy we must give the best service possible to make people want to come back.

The cooks get paid hourly because lets face it, you need them all there when its slow or busy. Servers work for a shorter amount of time, and when they do they bust there chops for that time. If a server has time to do nothing during rush hour, you may very well know they also are making nothing as well.

Serving is a turnover business, you get as many customers happy and satisfied as you can before rush hour is over, because once rush over is over, you ability to make money is none.

Restaurants know this. Why would they pay servers 8.50 an hour for them only to work 3 hours, to drive their prices to go double the amount, to receive less customers in all, to have less servers because no one is goign to make a living for 8.50 an hour for 3 hours a day.

This is coming from a full time server and a full time student as a chemical engineer. So trust me, im more than capable enough to realize the pros and cons of tipping vs non tipping.

If a server gave you excellent service, and gave you what you want when you want it. Tip them the 20%, they took care of you hand and foot. You are coming to the restaurant for the food, you want the service along with it you have to pay for that as well. If not you can order it for carryout and eat it at your own homes.

If you don't want to tip, then don't expect to get any service either. You may get an order put down and a glass of water, but thats about it.

2. Re: Dear Restaurant Owners
Nov 7, 2009 6:35 AM   |   In response to: improbable


These are just an excuse for restaurant owners not to pay their own employees wages and to try to convince the customers that they not only need to pay for their meal that they ordered they also have to pay the restaurant employees wages too.

The product is the meal from the restaurant. The servers are there to do the job they were hired to do.

There are other jobs that have to deal with a consumer rush, such as retailers during months of holiday shopping, both before, during, and after the holidays. Some of the retail employees have to work more then a couple of hours and they still only get $8.50 an hour, but they know that it is a steady pay check and can regulate their expenses easier.

Sure some retailer employees do work for commission, but that is still their employer's job to pay their employee's wages.

Maybe restaurant employees should work on a commission? Their employer would still have to be the one who pays their wages and the customers would only have to pay for their meal.

Either way, I won't tip any more and I will continue to encourage other consumers to stop this insane practice of paying the wages of restaurant employees when the costumer is not the owner of the restaurant.

3. Re: Dear Restaurant Owners
Nov 7, 2009 3:11 PM   |   In response to: lifegetter


you do realize if you don't tip anymore, dont expect to come into the same restaurant ever again. Servers remember EVERY bad tipper they have had. If you ever watched the movie waiting, although not extreme. I have had some cases where i "forgotten" to put their order in for 40 minutes so they wait an hour to get there food. It may be mean, but i'm not going out of my way to serve people that expect to be waited on hand and foot and not pay for it. Nothing in this world is free. 99% of the people that come in and dine while I serve them are happy walking out the door. That 1% are the <10% tippers and stiffers that I will not give the time of day.

In essence, servers do work on a commission. When its slow, they make no money either. When its busy, depending on there service they get paid the amount (tips) of how much work they have done. If they slacked off and didn't care about the tables, obviously its a much bigger chance to get stiffed.

And as you said, the product is the meal from the restaurant. YOU are paying for the meal off the bat. You aren't paying for the service. As I said, you can eat takeout and go home and tend to your every need yourself.

By the way, I have done retail jobs as a teenager on holidays. It is nothing compared to a saturday night rush hour while you are serving up to 20 people at one time and giving them everything they need at that instant. It requires a LOT more legwork, a lot more time management. Cashiers just sit in their stands and ring stuff up.

By the way, most adults do work full time. Only people that are willing to work part time for 8.50 an hour are second jobs and students. Can you honestly say you can live off of 8.50/hr with 20 hours a week worths of work? You got to be kidding me.

In other parts of the world tips ARE included automatically in there bills. Do you wish that to happen? I would certainly be happy for that. I would be gauranteed 20% out of all my tables regardless of how hard I worked as long as things are done.

Seriously, your idea of removing tips if asanine. If you want servers to work on comission. Get ready to expect to pay 20% tips regardless of the service. I would be all for that, I would no longer have the chance to get stiffed, and I would no longer have to worry about how much I will make off a table.

I would rethink what you are saying again. Each way is a dead end for you.

4. Re: Dear Restaurant Owners
Nov 7, 2009 4:29 PM   |   In response to: improbable


Retailers are paid a certain wage which part of their wages are from commission. The customers do not pay for the item and then pay the retail clerk a commission separate.

I would rather tips to be automatically included in the food bill, this way the employer would still be required to pay their own employees wages.

I will not be afraid of poor service from the restaurant staff, because poor service has consequences. Poor service means lack of customers returning to the restaurant which will result of the restaurant owner lacking in profits, which will result the restaurant staff having to find new employment because they were fired from their job, which will result with a poor referrence review from their former employer having to fire them for not doing their job.

With no more tipping, with gratitude being included with the food bill will result in better and proper service for the customer. The customer would then be treated as the most important ingredient for every restaurant. The way customers were treated a very long time ago.

You can threaten customers with poor service all you want, that will only confirm the customers judgement that the servers are not competent enough to do their job properly, which will result in their employer also noticing their employees lack compete for their job.

I will take my chances with no more tipping.

By the way, I have stopped eating out a long time ago. I have found that I can make the same meal the restaurants do at home. I am an awesome cook myself. Thanks to the "Food Network" showing viewers all the tips and trades, as well as all the short cuts.

5. Re: Dear Restaurant Owners
Nov 8, 2009 6:31 PM   |   In response to: lifegetter


#1. Would you rather a 20% gratuity to be included in every meal regardless of service? that pretty much sums up what you are asking for.

#2. there is a difference between great service and adequate service to get customers to come back. Great service requires much harder work. I dont have to joke around with tables and attempt to brighten their day. I can just drop off stuff and say can i get u anything else? without actively seeking what they need and will have no customers complain.

#3 There is a reason why i love parties of more than 8, gratuity is automatically included. My money is secure regardless of how cheap of a tipper the person will be. I just suggest tips be allowed to open trade to be fair for the customers to pay on what they personally think is the service they got. But by all means I will gladly accept gratuity in every check.

#4 I'm not threatening poor service. I'm just stating servers are human too. Will a person working hourly work harder than a person that will get money on how hard they work and no money is gauranteed? I doubt it

#5. Your judgement of not being competent to do their job properly may be a stab at me, but realize. I've been accepted to a tier 1 university that is extremely competitive in engineering. I'm pretty sure i'm more than capable enough to serve. Its not incompetence, its working for the pay that I deserve. As pay gets higher, people will work harder for it. People dont work for free you know

#6 Think of it logically. If i knew i was going to get 20% on every table, regardless of service. Would I work harder or less? If i knew i had to make the table extremely satisfied to get from 10% tip to 20% tip (which is double the amount obviously), would I work harder or less?

what i'm saying might sound repetitive, but i'm trying to get you to clearly understand the outcome of your solution.

p.s. If you think it would help people. Why would you decide not to tip. You do realize you are robbing another servers potential of making money, even moreso because you are not only not tipping them, but you are taking up their time and their tables. The only one you will be changing is the server that served you to be out the money needed to pay their bills.

6. Re: Dear Restaurant Owners
Nov 8, 2009 9:25 PM   |   In response to: improbable


p.s. If you think it would help people. Why would you decide not to
tip. You do realize you are robbing another servers potential of making
money, even moreso because you are not only not tipping them, but you
are taking up their time and their tables. The only one you will be
changing is the server that served you to be out the money needed to
pay their bills.

The only one responsible forthe servers not being able to pay their bills would be the servers employer for not paying them properly.

The employer is responsible for their own employees wages not the customer.

#6 Think of it
logically. If i knew i was going to get 20% on every table, regardless
of service. Would I work harder or less? If i knew i had to make the
table extremely satisfied to get from 10% tip to 20% tip (which is
double the amount obviously), would I work harder or less?

I am thinking of it logically, if you knew you were going to get 20% on every table, regardless of service, it would be up to you to work harder or less, then if you choose to work not as hard as you did before your employe would need to let you go for not doing the job that you were hired to do.

My beef with no tipping was mainly because of all the similar threads that was started and all the complaining servers because most of their customers were not tipping them 20%, most were tipping them 15% and they were being very nasty and rude.

I wanted to show that the customer could very easily stop tipping all together. I only stopped tipping because I stopped eating out.

I find I cook the same meals myself at home. Plus I can be as creative as I want with the same restaurant dishes. I am an excellent cook.

I had to be. I have been a single mom, struggling to raise two little boys on a below poverty level income. We have had struggled and have accomplished over coming just about all of them. Our hardships had ranged from suriving domestic abuse, and over coming being homeless.

I have worked very hard as a single mom. I had over come all our family's obsticles myself with barely any handouts what so ever.

I have learned how to be grateful for everything life had to offer and I did it without complaining, as so many of the servers had done in all of the similar threads.

I won't ever go back to another restaurant, because of the servers attitudes.

No matter how much money I make, I won't ever go back.

So many people have forgotten how to be grateful for what they have or what they get.

Servers are not the only people on earth who have to struggle.

Not only have my family have experience with being a homeless family, we also have done a lot of volunteering at homeless shelter, food banks, Habitat For Humanity, you name it if it was going to make a difference in someone's life we were and still are very eager to volunteer to help.

Sometimes servers will get stiffed, sometimes the servers will only get a 10% tip. Still be grateful. Maybe some of the seriously struggling people shouldn't eat out if they can't afford to tip 20%, but they are human too, they are struggling too, but they too deserver to be treated as if they were special and be served every once in while.

Ungrateful servers, uncompassionate servers is what I have a problem with and that is why I say no more tipping.

7. Re: Dear Restaurant Owners
Nov 8, 2009 9:33 PM   |   In response to: improbable


and just for some little information

Servers generally are not rude at all. However, if they pick up vibes from the guest's end, they will treat the customers the same way they have been treated.

If a customer is snappy and mean to me, by all means will I play stupid or dumb to aggravate them as they try to demean me. If a low tip is expected (personally I don't expect anything until I served them 2-3 times) I will give them slow service as that is how much they are paying for.

Maybe a long line of low tipping or rude behavior on your end is what is causing servers to treat you horribly? Everywhere I go out to eat I dont expect much but servers treat me so much better since I try not to give them a hassle. One server gave me a free sundae just because I told the server I knew she was busy so I could wrap up my own food and she can attend the large party. On top of that, my sodas were not charged.

Bad service comes from the guests as well. I will spend extra time to guests who are happy and make work more enjoyable for me as well, rather than go to the table that is rude to me. Typically I avoid those tables until I get called to check their table.

8. Re: Dear Restaurant Owners
Nov 8, 2009 10:28 PM   |   In response to: lifegetter


there is a reason why restaurants are extremely successful and there is a reason why servers make their living off of serving.

- restaurants laws are different than a regular job. Do you realize a server can be legally forced to work 12 hours straight with no break whatsoever?

-no one is going to work for 3 hours a day and expect to make a living unless the pay is $40 an hour. If you own a restaurant do you think you can pay that? leave the business part to the people who have had experience

also, there have been days when i didn't feel like serving. I can go in auto mode, still give customers what they want, my tips suffered a bit, but never had a complaint. Sorry, your point is moot. Like i said, its easy to serve guests to the point where they are satisfied and wont complain. Its a whole different ball game when you are trying to get the best tip possible and make them 100% happy

9. Re: Dear Restaurant Owners
Nov 9, 2009 5:53 AM   |   In response to: improbable


I have never really had a bad service, I have only had a few that did not bring my order to my instructions, and even then I still never complained.

I am not a complainer, but I am a fighter and when I see servers posting real nasty messages or emailing me personally with threats to find me and personally attack me.

I will not be bullied.

I use to be very generous with leaving tips, it wasn't until I started reading all the nasty posts in Oprah's community that I stopped going out to eat.

I never hear Oprah say to only tip 10%.

I still say your employer needs to pay you more.

10. Re: Dear Restaurant Owners
Nov 9, 2009 10:14 AM   |   In response to: lifegetter


yes, you are a generous tipper yet you feel inclined to not tip at all when servers get angry when Oprah says to tip 10%.

Nice try, no one is trying to bully you. This is how it is set up and overall worked nicely. If your willing to take a 50% paycut and still do your job to its fullest then we all know who is lying here.

11. Re: Dear Restaurant Owners
Nov 9, 2009 10:54 AM   |   In response to: improbable


But Oprah never said anything about leaving a 10% tip.

How do you know nobody has been bullying me. You don't have access to my log in. I have forward them all to harpoboard.

I use to leave a very generous tip. Yes, I do feel inclined to not leave a tip when servers get angry, because they all need to be grateful that the even have a job. They need to be grateful that someone is leaving them a tip.

Life is tough, and everyone feels the economic problems and servers are not immune.

Even churches are hurting, food pantries are hurting. Those who really need the help are hurting even more.

There are more homeless families now more then ever.

In my county there two homeless organizations that assists the homeless and all the churches in our area takes turns in providing the use of their building to house the homeless and that includes all the expense of feeding them as well.

Because my family knows what it is like to be homeless, we are always happy to volunteer and give our selves to help.

Restaurant employees truly disguesses me because they are the greediest bunch of people I have ever met. They all feel like the world owes them. They all think they are the hardest working group of people.

The world does not owe you, and while you all do work hard, you are not the hardest working group of people.

I won't ever tip again, I won't ever set foot in another restaurant again.

If you are taking a 50% paycut that is your choice for not insisting your employer pays you properly.

If you want to work as a server, and if you have accepted your wage at $2.15 an hour then you all should not be complaining. If you are thinking twice about being paid only $2.15 an hour then go to your employer and let them know. Don't go to the customers and complain to them.

That is not their job to pay servers their wages.

12. Re: Dear Restaurant Owners
Nov 9, 2009 2:27 PM   |   In response to: lifegetter


Well at least you won't be going to a restaurant again. At least a server won't have to suffer because your lack of generosity. You made an asanine comment which people retaliated from. You attempt to make a bold statement and got burned on that.

I hope you do realize a majority of restaurants do volunteer work. Every restaurant I have worked at has setup group charity events or volunteer work every or at least every other month.

You don't seem to realize this country is based on capitalism. Nothing in this world is free. Federal laws put minimum wages for servers much lower because of tips. Obviously even the government realizes the outcome of higher wages in a restaurant. Would you like to pay twice as much for food rather than tipping?Its a simple business structure , if you don't realize it, then thats your fault not ours.

Eating out is a luxury. People pay extra for that luxury, same as smoking cigarettes, alcohol, driving, entertainment, etc. If you don't want to pay extra then by all means don't do it. Don't blame how the world works because you can't afford it.

I personally accept the risks of getting 4.50 an hour to get tips. Why? because I know i'm good enough of a server to make much more. Now if i get certain people that stiff, I'm not going to risk getting extra income sacrificing better tables for someone that doesn't realize i'm here working for money, not for free.

Now we may be living in 2 different worlds because my parents are well off. I could not work and still be financially secure until I finish my degree. I still like working however, but not enough to accept $10 an hour. This may sound greedy yes, but I believe i'm more than capable enough to make a lot more money than that. Higher education typically means higher pay, so i'm allowed to demand what i get.

13. Re: Dear Restaurant Owners
Nov 9, 2009 7:09 PM   |   In response to: improbable


Well I don't smoke, and I only drink a couple of glasses of wine only now and then.

I do realize that most everyone in our country lives on capitalism, that is their greed not mine.

I am of Christ and I will not live my life on capitalism. I rather be happy and grateful for life.

I have everything I need. I own my own home, it is paid in full. I own my car, it also is paid in full.

I am loved and adored in my community, and with my church. I have two wonderful sons.

I have accomplished an awful lot as a single mom. I am very blessed and I am very happy.

I have gone from a woman battered and beaten by my ex-husband, a homeless single mom with two little boys,

struggling to over come poverty. I have accomplished an awful lot on my own without hand outs.

I have no fears of my home going into foreclosure, because it is paid in full. I don't every have to worry about ever becoming homeless ever again. I don't have to worry about my car being repoed.

I am very blessed, and I still won't ever tip a greedy restaurant server ever again.

I rather give my money to our local homeless program and food bank.

Enjoy your greed.

14. Re: Dear Restaurant Owners
Nov 10, 2009 5:36 AM   |   In response to: improbable


Obesity is not a sign of greed, it is a coping mechanism. Something that I am rectifying. I had Gastric Bypass surgery over the summer and since then have lost over 68 lbs. and still losing.

I have over come many obstacles, and I am still over coming obstacles. My next obstacles are helping my two sons to over come their obesity.

15. Re: Dear Restaurant Owners
Nov 10, 2009 12:02 PM   |   In response to: lifegetter


more along the lines of weak self control. Gastric Bypass does not change a thing. Losing weight can be lost with eating right and excercise. Sloth and Gluttony causes more harm to society than servers wanting to make a living.

1 2 | Next

Actions